Tata Communications, a global leader in communications technology, has unveiled Kalevra AI, its cutting-edge, AI-powered flagship portfolio designed to transform customer interactions. This innovative suite introduces three key features that go beyond traditional communication tools. Seamlessly integrating with communication channels and live agent interfaces, the portfolio harnesses Generative AI (GenAI) to provide personalized, efficient, and highly engaging customer experiences. The initial features include:
- GenAI Template Generator for WhatsApp: This feature enables businesses to create customized templates and message variations specifically for WhatsApp. Future updates will expand this capability to other channels such as SMS and Rich Communication Services (RCS). By crafting messages that resonate with customers and leveraging each channel’s unique strengths, businesses can automate marketing tasks, increase response rates, and ensure consistent branding while maintaining relevance.
- Conversational AI Data Reporting: This advanced tool turns complex data queries into clear, insightful reports with engaging visualizations. By processing natural language queries from customers, it provides AI-powered analytics in real-time, helping businesses make quick, data-driven decisions without over-relying on analytics teams.
- Conversational AI No-Code Builder: This feature enables business users to create “interaction assistants” that deliver natural, conversational responses in both text and rich media formats, without any programming knowledge. It simplifies data analysis and accelerates decision-making. Furthermore, it allows customer support and marketing teams to engage with customers through intelligent, immersive interactions, enhancing the overall user experience.
Kaleyra AI to Launch in Beta for Select Tata Communications Customers in Early 2025, with Full Release Expected Mid-Year.
Tata Communications Share price up 0.61% , Trading at 1851.25 Rupees per share