Infosys, a global leader in next-generation digital services and consulting, has announced a strategic partnership with Sally Beauty Holdings, Inc. (SBH), an international specialty beauty retailer and distributor of professional beauty supplies. This collaboration aims to drive enterprise-scale IT transformation, implementing best practices in IT operations to enhance efficiency through optimized service delivery.
Scott Lindblom, CIO of Sally Beauty, expressed enthusiasm about the partnership, stating, “We are thrilled to work with Infosys as we modernize our IT service delivery in line with our ‘Fuel for Growth’ initiative. Adopting AI-enhanced IT is a crucial step in enabling us to provide exceptional customer experiences.”
The partnership will also focus on standardizing and simplifying SBH’s IT systems through AI-driven hyper-automation, allowing for improved IT services with 24/7 predictive and proactive monitoring.
Karmesh Vaswani, EVP and Global Head of Consumer, Retail, and Logistics at Infosys, commented, “We are excited to partner with Sally Beauty Holdings in their quest for industry leadership and excellence in customer experience. Our Infosys Topaz AI assets, developed from extensive global experience in retail and consumer goods, will help SBH advance with an AI-first enterprise approach. This collaboration underscores Infosys’s commitment to empowering businesses in their AI-led transformations while enhancing customer satisfaction and operational efficiency.”
The initiative will consolidate multiple support services, drive process improvements, and optimize costs over a five-year period.