Firstsource Solutions Limited , a global provider of specialized domain-led Business Process Services (BPS) and a member of the RP-Sanjiv Goenka Group, has announced a partnership with Microsoft to deliver advanced digital transformation services to clients around the globe. Leveraging the capabilities of Microsoft Azure OpenAI Service, Firstsource seeks to boost its service offerings, fostering innovation and improving efficiency across diverse industries.

Firstsource is adopting Azure’s AI technologies such as Azure OpenAI Service, Azure AI Search, and Azure AI Language to create advanced, data-driven business solutions. These tools will enhance search capabilities and personalization, unlocking the full potential of enterprise data. Ritesh Idnani, Managing Director & CEO, emphasized that by partnering with Microsoft, Firstsource integrates top-tier solutions to offer clients transformative and innovative solutions, delivering exceptional value.

This partnership builds on the introduction of Firstsource relAI, a suite dedicated to AI-driven digital transformation. It underscores Firstsource’s dedication to advancing deep-tech solutions. Clients can look forward to enhanced efficiency, better decision-making, and personalized experiences through the use of natural language processing, large language models, and advanced search technologies.

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