Key Highlights
- Ola Electric rolls out nationwide in-app service appointment feature.
- New service supports the company’s Hyperservice initiative.
- Customers can book slots and track service status directly in the app.
- D2C model ensures transparency and genuine parts availability.
- Hyperservice expanded into an open platform for wider EV servicing.
Ola Electric has introduced a nationwide in-app service appointment feature designed to streamline after-sales support for its electric vehicle customers. The new capability allows users across India to schedule service slots, track ongoing service activities, and manage all service-related interactions within the Ola Electric app, offering a more convenient and transparent experience.
The integrated system brings the complete service journey onto a single digital platform, helping customers avoid delays and complications that often arise from traditional booking processes. As a Direct-to-Consumer (D2C) brand, the company continues to reinforce reliability by enabling customers to engage directly with Ola Electric, ensuring access to genuine components and uniform service standards.
A company spokesperson stated that the initiative aims to enhance customer confidence by improving convenience, visibility, and overall control throughout the vehicle ownership cycle. The launch marks a significant step forward in strengthening the brand’s commitment to customer-first service delivery.
The rollout follows the company’s recent expansion of its Hyperservice programme into an open platform, making genuine spare parts, diagnostic tools, and service training modules accessible to independent garages, mechanics, and fleet operators. This expansion contributes to the brand’s broader vision of building open, scalable, and domestically integrated platforms supporting India’s growing EV ecosystem.