Zensar Technologies, a prominent provider of experience, engineering, and engagement technology solutions, has been selected by Tesco Insurance and Money Services (Tesco IMS), a leading UK-based insurance company, to lead a comprehensive modernization and digital transformation initiative. This collaboration aims to establish a robust cloud-first ecosystem, enhance operational scalability, and improve customer value and experience for Tesco IMS.
As part of this initiative, Zensar Technologies will modernize Tesco IMS’s end-to-end infrastructure, network, application hosting services, and contact center. Additionally, the company will support Tesco IMS in facilitating a technology carve-out from Tesco Bank, following the sale of Tesco Bank’s banking operations to Barclays UK.
Manish Tandon, CEO and Managing Director of Zensar Technologies, emphasized the significance of this partnership, stating that Tesco IMS has an ambitious vision for its business. He expressed confidence in Zensar’s ability to deliver a seamless transformation, highlighting the company’s tailored target operating model designed to provide a responsive, market-ready, and customer-centric service.
As Tesco IMS transitions into a standalone entity, Zensar will oversee operational transformation and drive efficiencies across multiple areas. This includes the implementation of regulatory controls essential for an insurance business, alongside process simplification and modernization.
Robert Jamieson, Chief Information Officer of Tesco Insurance and Money Services, expressed enthusiasm about the partnership, noting that Zensar will play a crucial role in modernizing infrastructure, network, application hosting services, and the contact center. He further highlighted that the updated technology would enable the development of new IT platforms and tools while enhancing cloud and security landscapes. With Zensar’s focus on reliability, security, and high-quality service, Tesco IMS aims to achieve an efficient operating model that offers real-time insights into technology and business systems, supporting its ambitious growth plans.