Paris :
- Europ Assistance, a top-tier global assistance and travel insurance company, has appointed Tata Consultancy Services (TCS) as its strategic partner. TCS will collaborate with Europ Assistance to revamp its global IT operating model, aiming to bolster resilience, scalability, and user experience.
- With a reach spanning nearly 300 million customers across more than 200 countries and territories, Europ Assistance offers a wide range of services including travel, mobility, home and family, health, and concierge services. In pursuit of aligning its IT ecosystem with its mission of delivering services ‘Anytime, Anywhere’ and to support its expansion, Europ Assistance sought a global transformation partner. TCS, as the chosen strategic partner, will enhance its delivery centers across Europe and other regions to offer comprehensive enterprise IT application services to Europ Assistance.
- Over the course of multiple years, the partnership will involve TCS utilizing its proprietary solution, ignio™ AIOps, from its suite of offerings at Digitate, to elevate operational resilience and business agility. Fueled by AI and ML, this solution will furnish Europ Assistance with actionable insights into its technology infrastructure, thereby enhancing productivity and availability. Through this collaboration, Europ Assistance aims to bolster its business capabilities, fortify its partnership ecosystem, and expedite its time to market.
- The partnership will emphasize co-innovation, as TCS and Europ Assistance collaborate on pioneering use cases that leverage generative AI and other cutting-edge technologies.