Intellect Digital Technology for Commerce (iDTC) has launched eMACH.ai Retail 6DX in the Middle East. This AI-driven in-store retail platform features flexible architecture for easy integration with third-party applications, enhancing experiences in various retail formats. With 23 events, 13 microservices, and 55 cloud APIs, it delivers exceptional performance and boosts returns for retailers, all while providing a seamless shopping journey.
eMACH.ai Retail 6DX utilizes advanced AI to transform in-store operations, enabling retailers to anticipate customer needs, optimize inventory, and personalize promotions. Its predictive analytics provide real-time insights, streamline supply chains, and enhance decision-making.
As the Middle East embraces digital transformation and omnichannel experiences, eMACH.ai Retail 6DX helps businesses scale, optimize operations, and create personalized customer journeys that drive loyalty and engagement.
eMACH.ai Retail 6DX enhances customer experiences across six key dimensions of retail. It streamlines checkout processes for greater efficiency, enables targeted promotions based on customer data, and offers diverse payment options for convenience. The integrated Customer Data Platform (CDP) provides insights into consumer behavior for personalized experiences, while tailored coupons and loyalty programs help convert one-time shoppers into loyal customers.
Debanjan Kumar, CEO of iDTC, emphasized the platform’s role in meeting the evolving demands of the Middle East retail sector, stating that it unlocks high performance and transformative business outcomes through an AI-driven approach.