NEW YORK, US | NOIDA, India : HCL Technologies, a leading global technology company, and ServiceNow, the premier digital workflow company committed to improving operations for all, have announced a partnership focused on delivering innovative solutions powered by generative AI (GenAI). These solutions will empower enterprises to swiftly and effectively integrate ServiceNow’s GenAI capabilities across various business domains.

C Vijayakumar, CEO & Managing Director of HCL Technologies, expressed excitement about the collaboration, stating, “We are excited to strengthen our partnership with ServiceNow to assist our clients in harnessing the potential of GenAI. With HCL Technologies’ unique portfolio and strong engineering background, we are well-positioned to deliver practical and tailored GenAI use cases to clients as they progress in their digital transformation journey.”

Bill McDermott, Chairman and CEO of ServiceNow, commended HCL Technologies for its extensive expertise in ServiceNow solutions, commenting, “We are pleased to expand our partnership to co-create industry-specific GenAI solutions that will drive transformative experiences for our customers.”

Under this global partnership, HCL Technologies will offer consulting, design, implementation, and managed services across ServiceNow’s comprehensive suite of products. By leveraging the synergy between ServiceNow’s robust products and HCL Technologies’ industry knowledge, intellectual properties, and global delivery capabilities, this collaboration will deliver use cases and solutions, enabling enterprises to adopt ServiceNow’s industry-specific GenAI and revolutionize their operations. The partnership aims to help enterprises achieve cost savings, enhance inter-departmental efficiency, and increase productivity.

Furthermore, HCL Technologies and ServiceNow will establish a ServiceNow business unit and ‘Fluid NOW’ centers of excellence in London, New York, and Noida. These centers will serve as platforms for enterprises to explore state-of-the-art GenAI solutions, accelerating their digital transformation efforts.


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